Genesis Portal FAQs

Frequently Asked Questions (FAQ)


Where do I get my login?

Your Genesis Parent Access Portal login is the email address we have on file. If you did not receive information about your login information, are unsure of the email address on file, or wish to add/change the email address on file, please contact your main office of your child’s school.

What if I forget my password?

You can click on the “Forgot your password” link on the Parent Access Portal login page or you can contact the main office of your child’s school to have your password reset.

Please note that you cannot be given your existing password: for safety reasons, Genesis never displays a user’s password, even to the system administrators. If you lose or forget your password, you will be given a new, randomly generated password. You will then be required to change the new password the next time you login to the Parent Access Portal.

What is the URL for Parent Access Portal?

The Parent Access Portal is located at:

You can easily find this login page from the HTPS district homepage (click on Stay Connected in the Quick Links section.

How do I log out of the Parent Access Portal?

There is a small “Log Out” button at the upper right of every Parent Access Portal screen. Click the “Log Out” button.

How can I update my student’s Attendance information?

You cannot update any information. If you believe any information is wrong, you must contact the main office of your child’s school.

Is it ok for me to just close the browser rather than log off? Do I really need to log off?

Closing your browser is not the same as logging off. We recommend logging off of the Parent Access Portal to eliminate the possibility of someone else accidentally getting access to your student’s information.

What if I do not have access to all my students?

If you need access to a student that is not yet linked to your Parent Access Portal login you should contact the main office of your child’s school.

What if I don’t have access to my child’s Report Card?

Usually a school only displays the most recent report card that was sent home. If the actual report card is not available online, it may be that none has yet been sent home or that the previous Marking Period’s report card has been “turned off” so that the new Marking Period’s report card can be prepared.